A medical virtual assistant provides support to healthcare professionals by handling tasks like scheduling appointments, managing patient records, and processing insurance claims. These tasks require access to Protected Health Information (PHI), making HIPAA compliance a non-negotiable aspect of their role. Virtual assistants must ensure that all communications, whether through email, phone, or any digital platform, are secure and compliant with HIPAA standards.
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Roles of a Medical Virtual Assistant and a Virtual Medical Receptionist