In today’s fast-paced digital era, cloud telephony has revolutionized the way businesses communicate with their customers. It enables organizations to handle calls, messages, and interactions seamlessly over the internet, eliminating the need for expensive traditional phone systems. India, with its rapidly growing digital economy, has seen a surge in cloud telephony adoption, especially in sectors like retail, healthcare, finance, and education. This technology is reshaping customer service by making communication more efficient, cost-effective, and scalable.
How Cloud Telephony is Transforming Customer Service in India