Macha AI offers a robust Zendesk integration that empowers support teams to work more efficiently, reduce response times, and enhance customer satisfaction. It enables agents to generate complete, on-brand responses with minimal input. The AI assistant can draft replies in over 80 languages, summarise tickets, and utilise knowledge base articles to enrich responses. This automation allows agents to handle tickets up to 80% faster, freeing them to focus on more complex issues. With features like brand persona customisation and seamless Zendesk integration, Macha AI helps teams deliver consistent, high-quality support.
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Can Zendesk AI handle complex queries or only FAQs?
